Ongoing Support Built Around Your Schedule
Most apps don't fail dramatically—they just slowly stop working as well as they should. A crash here, slower performance there, and suddenly users are frustrated.
We've been doing this since 2019, and here's what we've learned: prevention beats emergency fixes every time. That's why our support model focuses on catching issues before your users do.
- Daily monitoring of app performance and crash reports
- Security patches applied within 48 hours of release
- Regular compatibility updates for new OS versions
- Direct communication channel with our technical team
- Monthly performance reports in plain language
We work with businesses across Taiwan who need reliable app support without the overhead of hiring full-time developers. Think of us as an extension of your team—available when you need us, invisible when you don't.
Three Ways We Keep Your App Current
Technology moves fast. Your app needs to keep up without constant disruption to your business operations.
Platform Updates
iOS and Android release major updates annually. We test your app against beta versions months in advance, so when Apple or Google launches publicly, your app is already ready. No scrambling, no downtime.
Feature Enhancement
User expectations evolve. We help you add new features based on actual usage data and feedback, not guesswork. Small, tested improvements rolled out regularly work better than massive overhauls.
Performance Optimization
Apps tend to slow down over time as data accumulates. We regularly review and optimize code, database queries, and resource usage to maintain the speed your users experienced on day one.
How We Handle Support Requests
When something needs fixing or updating, here's exactly what happens. No mystery, no bureaucracy—just a straightforward process that gets results.
You Report the Issue
Email, phone, or through our client portal—however works best for you. We log everything with a tracking number and respond within 4 business hours. Critical issues? We're on it immediately.
We Investigate and Plan
Our team reproduces the problem, identifies the root cause, and develops a fix. You get a clear explanation of what's wrong and how we'll solve it—no technical jargon unless you want it.
Testing Before Deployment
Every fix goes through our testing environment first. We verify the solution works and doesn't create new problems. This catches about 95% of potential issues before they reach your users.
Deployment and Follow-up
We push the update during your preferred maintenance window—usually off-peak hours. Then we monitor closely for the next 48 hours to ensure everything runs smoothly. You receive confirmation once we're satisfied.
What Our Clients Experience
Henrik Johansson
Operations Manager, RetailTechWe had a critical crash affecting checkout during our busiest season. Energysensesys had it diagnosed and fixed within six hours. That kind of response time saved us from significant revenue loss.
Sustainable Results
Performance ImprovementOur app load time decreased from 4.2 seconds to 1.8 seconds after their optimization work. Users noticed immediately—our app store ratings went up half a star within two weeks.
Dimitri Volkov
CTO, FinanceHubThe monthly reports they provide are actually useful—plain language summaries of what they've done and why it matters. Finally found a technical partner who communicates clearly.
Ready to Stop Worrying About Your App?
If your app needs consistent, reliable support without the drama of freelancers disappearing or agencies charging for every email, let's talk.
We're currently taking on new support contracts for businesses in Taiwan. Our typical engagement starts with a comprehensive app health assessment—we review your current setup, identify potential issues, and recommend a support plan that fits your needs and budget.
No pressure, no sales pitch. Just an honest conversation about whether we're the right fit for your situation. Most of our clients have been with us for years, which tells you something about how we operate.
Schedule an Assessment