Privacy Policy
How we handle your information and protect your rights
We know privacy matters. This document explains what happens to your information when you use our mobile app support services. We've tried to keep things straightforward and avoid the usual legal maze.
Who We Are and What This Covers
Energysensesys operates from Taiwan and provides mobile app support and maintenance services. This policy applies to information we collect through our services, website, and direct communications. When you work with us, you're dealing with a company based at 220 Xinzhan Road, Banqiao District, New Taipei City.
We follow Taiwan's Personal Data Protection Act and international standards. That means your data gets handled according to local regulations that actually matter here.
Information We Collect
What You Give Us Directly
When you sign up for app support or contact us for help, we ask for information that lets us do our job properly. Basic stuff like your name, email, phone number, and company details. If you're requesting specific mobile app services, we might need technical information about your app platform, version numbers, and what kind of issues you're experiencing.
Information from Your Use of Services
Our systems track certain things automatically. When we're providing app support, we log technical details like device types, operating system versions, app crash reports, and performance metrics. This helps us figure out what's going wrong and fix it faster.
| Data Category | What We Collect | Why We Need It |
|---|---|---|
| Contact Information | Name, email, phone, company name | To communicate with you and provide support |
| Technical Data | App version, device type, OS version, error logs | To diagnose issues and maintain your app |
| Usage Information | Service requests, support tickets, update history | To track service quality and respond to your needs |
| Payment Details | Billing address, payment method (processed by third parties) | To process payments for services |
Information from Other Sources
Sometimes we get information from app stores or analytics platforms if you've authorized those connections. We only access what's necessary to provide the support you've requested.
How We Use Your Information
The main reason we have your data is to provide the mobile app support services you're paying for. That includes troubleshooting bugs, pushing updates, monitoring performance, and responding when something breaks.
Core Service Functions:
We use your information to deliver app maintenance, handle support requests, send important updates about your service, and improve our technical capabilities. Nothing surprising there.
Beyond the basics, we analyze patterns to understand common issues and develop better solutions. If multiple clients experience similar problems, that data helps us prevent those issues for everyone. Your specific details stay private, but the patterns inform how we work.
We also use contact information for legitimate business communication. Updates about your service, renewal reminders, security alerts that actually matter. We're not going to spam you with marketing noise unless you specifically opt in.
How We Share Information
Service Providers and Partners
We work with specific third parties to deliver our services. Cloud hosting providers store data, payment processors handle billing, and specialized tools help with app monitoring. These companies only get access to information they need for their specific function, and they're bound by contracts that require proper data handling.
Legal Requirements
If Taiwan authorities issue a valid legal request for information, we'll comply with applicable law. We're also required to share data if there's a legitimate legal obligation, like responding to a court order. We don't hand over information casually, but there are situations where we don't have a choice.
Business Transfers
If our company gets acquired or merges with another business, your information would transfer as part of that deal. You'd be notified if this happens, and the same privacy protections would continue to apply.
What We Don't Do:
We don't sell your personal information. We don't share client data with advertisers. We don't use your information for purposes unrelated to the services you've requested.
Your Rights Under Taiwan Law
Taiwan's Personal Data Protection Act gives you specific rights regarding your information. These aren't just theoretical — you can actually exercise them.
Access Your Data
You can request to see what personal information we hold about you. We'll provide this within 30 days of receiving your request.
Correction Rights
If information we have is inaccurate or incomplete, you can ask us to correct it. We'll update our records promptly.
Data Deletion
You can request deletion of your personal data, though we might need to keep certain records for legal or contractual reasons.
Processing Restrictions
You can ask us to stop processing your data in specific ways if you have concerns about accuracy or legitimate purposes.
Data Portability
You can request your data in a structured format that you can transfer to another service provider.
Withdraw Consent
Where we're processing data based on your consent, you can withdraw that consent at any time.
To exercise these rights, contact us at [email protected]. We'll need to verify your identity before processing requests — standard security practice.
Data Security Measures
We use industry-standard security practices to protect your information. Data gets encrypted during transmission and storage. Access is restricted to employees who need it for their work. We maintain regular backups and have incident response procedures.
Our systems get audited periodically, and we patch security vulnerabilities as they're discovered. We train staff on data handling requirements and maintain secure development practices for any code that touches client data.
That said, no system is perfectly secure. We do our best to protect your information, but we can't guarantee absolute security against every possible threat. If we experience a data breach that affects your information, you'll be notified according to Taiwan legal requirements.
Data Retention and Deletion
We keep your information as long as you're an active client and for a reasonable period afterward. Different types of data have different retention periods based on legal requirements and practical needs.
Typical Retention Periods:
Active account data: Duration of service relationship plus 3 years
Technical logs and support records: Up to 2 years after resolution
Financial records: 7 years (Taiwan tax law requirement)
Marketing communications: Until you unsubscribe or request deletion
When we delete data, it's removed from active systems and backups according to our standard retention schedule. Some information might persist in archived backups for a limited time due to technical constraints.
International Data Transfers
We primarily operate in Taiwan, but some service providers we use have servers in other countries. If your data gets transferred internationally, we ensure appropriate safeguards are in place through standard contractual clauses or other approved mechanisms.
Cloud infrastructure might involve data stored across multiple regions for redundancy and performance. We select providers that maintain adequate security standards regardless of physical location.
Cookies and Tracking Technologies
Our website uses cookies for basic functionality like remembering your preferences and maintaining sessions. We use analytics tools to understand how people use our site, which helps us improve the experience.
You can control cookie settings through your browser. Blocking certain cookies might affect site functionality, but you'll still be able to access basic information.
Children's Privacy
Our services aren't designed for or marketed to children under 16. We don't knowingly collect information from minors. If we discover we've inadvertently collected such data, we'll delete it promptly.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. Significant changes will be communicated through email or a notice on our website. The "Last Updated" date at the top shows when the current version took effect.
Continuing to use our services after policy changes means you accept the updated terms. If you disagree with changes, you can terminate your service relationship and request data deletion.
Questions or Concerns
If something in this policy isn't clear, or you have specific questions about how we handle your data, reach out directly. We're required to have a contact point for privacy matters, and we actually respond.