Henrik Nylund
Lead Technical Trainer
Henrik spent seven years managing app updates for fintech clients. He focuses on troubleshooting workflows and teaches students how to spot problems before they escalate.
Mobile App Support Training
Get hands-on experience with real support scenarios. Our program walks you through the common issues app users face and how to resolve them efficiently.
Start Your ApplicationMeet Your Instructors
Each instructor brings years of working with mobile platforms. They've dealt with everything from version conflicts to user authentication problems—and they know how to explain it clearly.
Pavel Sokolov
Mobile Systems Specialist
Pavel handles complex API integration issues for enterprise apps. His sessions focus on backend communication errors and debugging methods that actually work in production environments.
Ingrid Vestergaard
User Support Coordinator
Ingrid specializes in customer communication and escalation management. She teaches how to translate technical problems into clear explanations that help users feel confident and informed.
Program Structure and Information
When does enrollment open?
Applications for the September 2025 cohort open in April. We accept rolling applications, but spots fill quickly—usually within six weeks.
What technical background do I need?
You should understand basic app navigation and have used smartphones regularly. We don't expect coding knowledge, but comfort with technology helps a lot during hands-on exercises.
How long is the program?
It runs 16 weeks with evening sessions twice weekly. Each class is three hours—plenty of time for live problem-solving and Q&A without rushing through material.
Is there practical experience included?
Absolutely. Students work with simulated support tickets based on actual cases from our client projects. You'll practice diagnosing issues, writing reports, and communicating solutions.
What You'll Learn to Handle
Mobile app support involves more than just answering questions. You need to understand device compatibility, user permissions, update processes, and network dependencies.
- Version conflicts between operating systems and app builds
- Authentication errors and account access recovery
- Push notification setup and troubleshooting
- Data sync issues across multiple devices
- Performance optimization for older hardware
- Communication strategies for non-technical users
