Your App Shouldn't Keep You Up at Night
We've been supporting mobile apps across Taiwan since 2019. Not the flashy stuff you see in ads. The boring, critical work—keeping your app running when users need it, fixing problems before they spiral, handling updates so you can focus on your actual business.
Talk About Your App
The Problems Nobody Talks About
Most companies want to build your app. We're here for what happens after—when the honeymoon phase ends and real life begins.
The Silent Update Trap
iOS and Android push updates constantly. Last September, iOS 18 broke three of our client apps overnight. We caught it at 6 AM and had patches deployed before breakfast. Your users never knew.
When Systems Just Stop
A payment gateway goes down. Your backend API times out. Someone fat-fingers a config file. Apps are complicated ecosystems—and when one piece fails, everything feels broken to your customers.
The Support Black Hole
You email your developer. Crickets. Three days later: "We'll look into it." Your users are angry and you're stuck refreshing your inbox. Been there? We built our whole business around not being that company.
How We Actually Help
Real solutions for the unglamorous problems that drain your time and energy.
Monitoring That Catches Things Early
We watch your app like it's our own. Server response times, crash rates, API failures, memory leaks—our systems flag problems before your users start complaining.
Last month, we spotted unusual battery drain in a retail app during beta testing. Turned out to be a location tracking loop. Fixed it before launch. Small thing, but your App Store rating would've tanked without it.
- Real-time alerts sent to your team and ours
- Weekly health reports in plain language
- Proactive patches for OS compatibility
Updates Without the Drama
New features need to ship. Security patches can't wait. But every update is a risk if you're not careful. We test changes across device types, OS versions, and edge cases before anything goes live.
One client wanted to add dark mode. Simple, right? Would've broken their custom UI components on Android 11. We caught it in staging, rebuilt the theming system properly, launched smoothly.
- Staged rollouts to catch issues early
- Compatibility testing across 15+ device types
- Rollback plans for every deployment
Maris Kowalski
Mobile Support Lead
What Six Years Taught Me About App Support
I started doing this in 2019 when app support basically meant "wait for something to break, then panic." We've learned a lot since then—mostly from screwing things up and figuring out better ways.
Here's the truth: most app problems aren't technical mysteries. They're preventable if someone's paying attention. API rate limits that nobody checked. Memory leaks that only appear after 20 minutes of use. Image assets that look fine on iPhone 15 but crash older devices.
The companies that succeed with mobile apps don't have perfect code. They have systems that catch problems early and people who respond quickly when things go sideways. That's what we've built here—not magic, just consistent attention to the details that matter.
Stuff I Wish More Clients Knew
- Check your error logs weekly. Seriously. They tell you what's breaking before users complain.
- Test updates on older devices, not just the newest iPhone. Half your users aren't upgrading every year.
- Have a rollback plan before you deploy anything. Murphy's Law applies double to mobile apps.
- Budget for maintenance. Apps aren't websites—they need ongoing work to stay functional.
Let's Talk About Your App
Whether you're dealing with a current problem or just want someone reliable in your corner, we're here. No sales pitch, just honest conversation about what your app needs.
Get In Touch